General Terms & Conditions

These General Terms & Conditions govern your access to and use of the Bitfortune website, products, and services, including casino games, sports betting, promotions, and any related features. By creating an account, accessing the website, or placing any wager, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use the services.

Eligibility and Responsible Use

You must be of legal gambling age in your jurisdiction and at least eighteen years old (or higher if local law requires) to use Bitfortune. It is your responsibility to ensure that online gambling is legal where you are located. We may restrict or refuse access to users from certain countries or regions. Attempting to bypass geographic restrictions or providing false location information may result in account suspension and the voiding of bonuses or bets.

Gambling should be treated as entertainment. You are responsible for managing your play and using available responsible gaming tools where offered.

Account Registration and Security

To use real-money features, you must create an account and provide accurate, complete, and up-to-date information. You may not register more than one account unless explicitly permitted. Each account is personal and non-transferable.

You are responsible for keeping your login details secure. All activity performed through your account is considered authorized by you. If you suspect unauthorized access, you should contact support immediately. We may temporarily restrict access to protect your account.

Verification, Compliance, and AML

We may require identity, age, and payment verification at any time, including before processing withdrawals. This may involve requesting documents and verifying ownership of payment methods or crypto wallets where applicable. We may also request additional information to comply with anti-money laundering and fraud-prevention requirements.

Failure to complete verification or provide requested information may lead to restricted services, delayed withdrawals, or account closure.

Deposits, Wagers, and Withdrawals

All deposits, wagers, and withdrawals are subject to our acceptance and internal security checks. Minimum and maximum amounts may apply and can vary by payment method, currency, and account status.

You are responsible for ensuring you use payment methods that belong to you and that you have the authority to use. Where crypto is accepted, you acknowledge that blockchain confirmations, network fees, and market volatility can affect processing times and final credited amounts.

Withdrawals may be delayed for verification, security, or compliance checks. We reserve the right to decline or reverse transactions where we reasonably suspect fraud, chargeback risk, or prohibited activity.

Bonuses and Promotions

Bonuses, free spins, and promotional offers are subject to specific rules, including wagering requirements, game contribution rates, time limits, maximum bet limits during bonus play, and other restrictions. These rules will be provided within the promotion details and form part of these Terms.

Abuse of promotions, including multi-accounting, bonus hunting patterns, or coordinated play intended to gain an unfair advantage, may result in cancellation of bonuses, removal of related winnings, and account restrictions.

Game Rules and Sports Betting Rules

Each casino title may have its own rules and paytable. In the event of any conflict between these Terms and the rules specific to a game, the game rules will apply for that title.

Sports betting is governed by our Sports Rules, which cover bet types, market settlement, live betting conditions, and how postponed or abandoned events are handled. The Sports Rules are an integral part of these Terms.

Fair Play, Prohibited Conduct, and Software Use

You must not use any method that gives you an unfair advantage, including bots, scripts, automation, exploits, or collusion with other users. You must not attempt to interfere with the website’s operation, security, or integrity.

We may investigate any suspicious activity. If we reasonably believe that you have engaged in prohibited conduct, we may void bets, remove winnings, restrict your account, or close it in accordance with legal obligations.

Errors and Malfunctions

In the event of a system error, game malfunction, incorrect odds, or mispriced market, we reserve the right to correct settlement, declare affected bets void, or adjust balances to reflect the intended and fair outcome. Bets or wins resulting from clear technical errors may be cancelled.

Intellectual Property

All website content, branding, software, and game-related materials are protected by intellectual property laws and may not be copied, modified, distributed, or used without authorization.

Limitation of Liability

To the extent permitted by law, Bitfortune is not liable for indirect or consequential losses, including loss of profits, business interruptions, or data issues arising from your use of the services. Nothing in these Terms limits liability where such limitation is prohibited by law.

Changes to the Services and Terms

We may update these Terms, our products, or our policies to reflect operational, legal, or security requirements. Where required, we will notify users through the website or account communication channels. Continued use of the services after updates take effect constitutes acceptance of the revised Terms.

Account Suspension and Closure

We may suspend, restrict, or close accounts for reasons including suspected fraud, breach of these Terms, regulatory compliance, or security concerns. Where appropriate and lawful, remaining balances will be handled after required checks and verification.

Complaints and Disputes

If you believe a bet or game round was settled incorrectly, you should contact support with relevant details. We will review the case using these Terms, the applicable game rules, and official sports results where relevant. If a dispute cannot be resolved informally, it may be handled according to the applicable legal framework and our internal dispute process.

Contact

For questions regarding these Terms, account security, payments, or responsible gaming tools, please contact Bitfortune support through the official channels listed on the website.