Privacy and Cookies Policy

This Privacy and Cookies Policy explains how Bitfortune collects, uses, stores, and protects personal data when you visit the website and use casino or sportsbook services. It also describes how cookies and similar technologies are used. By using the website, you confirm that you have read and understood this Policy.

Who We Are

Bitfortune operates this website and acts as the data controller for personal data processed in connection with the services. Where required, corporate and licensing information is published on the website. If you have questions about this Policy or the handling of your personal data, you can contact customer support through the official channels listed on the site.

What Data We Collect

We collect personal data provided directly by you and data generated through your use of the services. This may include account registration details, contact information, date of birth, verification documents, payment-related information, device and technical data, and records of activity on the platform. Where cryptocurrency payments are supported, wallet-related information may be processed to complete transactions and meet compliance requirements.

Why We Process Your Data

Personal data is processed to provide and operate the services, create and manage user accounts, process deposits and withdrawals, and ensure fair and secure gameplay. Data is also used to prevent fraud, comply with legal and regulatory obligations, support responsible gaming features, respond to customer requests, and improve website performance and user experience.

Where you have given consent, your details may also be used to send service updates, promotional messages, or marketing communications. You can withdraw consent or change communication preferences at any time.

Legal Bases for Processing

Where required by data protection law, personal data is processed based on one or more legal grounds. These may include the performance of a contract when you create and use an account, compliance with legal obligations such as identity verification and anti-money laundering rules, legitimate interests in protecting the platform and improving services, and your consent for certain cookies or marketing communications.

Verification and Compliance

To meet age verification, identity checks, and anti-money laundering requirements, Bitfortune may request documentation and perform verification procedures. Ownership of payment methods or crypto wallets may also be verified where applicable. If requested information is not provided, certain account functions may be restricted, withdrawals delayed, or the account deactivated in accordance with applicable law.

How Long We Keep Your Data

Personal data is retained only for as long as necessary to provide the services, comply with legal and regulatory obligations, resolve disputes, and enforce the terms of use. Retention periods depend on the type of data and the relevant legal requirements.

Sharing Your Data

Personal data may be shared with trusted third-party service providers that support website operations. This may include payment processors, identity verification providers, fraud prevention partners, analytics and IT service providers, and customer support systems. These parties process data only under our instructions and with appropriate safeguards in place.

Information may also be disclosed where required by law or in response to requests from competent authorities.

International Data Transfers

Your data may be processed in countries outside your country of residence. Where international transfers occur, appropriate safeguards are applied in line with applicable data protection laws.

Security of Your Data

Technical and organizational measures are used to protect personal data against unauthorized access, loss, misuse, or alteration. Despite these measures, no online system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential and using secure devices and networks.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. You may also have the right to object to certain processing activities, request data portability, or withdraw consent where processing is based on consent. Requests can be submitted through customer support, and identity verification may be required before a request is fulfilled.

Cookies and Similar Technologies

Cookies are small text files stored on your device that help the website function correctly and improve user experience. Cookies and similar technologies may be used to enable essential website features, remember preferences, enhance security, analyze traffic, and personalize content.

Some cookies are strictly necessary for the website to operate. Other cookies, such as analytics or marketing cookies, are used only where permitted by your settings and applicable law. Cookie preferences can be managed through browser settings and, where available, through settings on the website.

Third-Party Content and Tools

The website may use third-party tools to support services such as analytics, security checks, or payment processing. These providers may process personal data in accordance with their own legal obligations and under our instructions.

Changes to This Policy

This Policy may be updated to reflect legal, technical, or operational changes. Any updated version will be published on the website and will apply from the date of publication.